Field Marketing Representative (Bilingual)

About the position

As a Field Marketing Representative, you play a key role in accelerating organizational success by generating revenue through growing both new and existing residential broadband and telecommunications services clients. You will serve as a primary point of contact for customers in our local office, approaching every interaction as an opportunity to enhance the customer experience and build customer loyalty. You proactively engage with prospects and customers by cross-selling, upselling, and identifying new sales opportunities, helping to expand both our existing accounts and achieve new subscriber sales goals. You will also support community relations through organizing and staffing events in the communities served.

Responsibilities

• Inbound growth call queue
• Outbound communications (call, email, text, etc.)
• Sell & upgrade growth products
• Product & service expertise
• Meet sales quotas
• Competitive knowledge
• Door-to-door
• Community outreach & events
• Customer experience

Requirements

• High School diploma or equivalent
• Bilingual Spanish Speaking
• Demonstrated ability to leverage sales techniques in a customer service environment, effectively converting customer inquiries into tangible sales opportunities.
• Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).
• Hold and maintain a valid driver’s license; driving record must meet the criteria of the company’s insurance carrier for acceptance of coverage.
• 1-3 years of customer service and sales experience preferred.
• Experience in basic bookkeeping and handling cash preferred.