About the position
Scythe is looking for a Field Robotics Engineer to join our Field Service team to help troubleshoot and maintain our fleet of autonomous robots supporting the next chapter in Scythe's journey: ramping from dozens of units to tens of thousands. We've developed an industry-changing machine and have customers knocking down our door for units, so we're looking to scale our production quickly and get thousands of reliable autonomous machines out into the world where they can change how we take care of all our outdoor space. Within this role, you will be directly responsible for vehicle troubleshooting (both on site and remote), developing processes and documentation, and supporting overall vehicle health to maximize uptime at Scythe. Many processes need to be developed from scratch so you will be expected to deliver creative, novel solutions as well as getting hands on with the vehicles in the process. You will be expected to work closely with our hardware engineers, manufacturing teams, field technicians, supply chain personnel, and customer success groups to ensure we are maintaining an acceptable level of risk across the fleet. This is not a remote position. This position is based out of our main headquarters in Longmont, CO. The ideal candidate should be prepared to travel up to 40% of the year to customer deployment sites across the U.S. to support our field operations and ensure the success of our deployed vehicles.
Responsibilities
- Provide hands on support (both on location and remote login) to troubleshoot, establish root cause, and perform the various types of maintenance activities required to keep the fleet healthy
- Perform hands-on work with our robots in the field, collaborating with our technician team and supporting customers.
- Develop and implement processes from the ground up to manage the maintenance of our large fleet of autonomous vehicles, including predictive, preventive, and corrective maintenance strategies.
- Create and implement a strategy to continuously monitor our fleet in real time using live data streamed from the vehicles.
- Create standard work procedures for maintenance and repair activities and ensure they are completed in a timely fashion according to defined schedules
- Create standard troubleshooting documentation that can be easily interpreted by our field service team.
- Track and analyze key performance indicators (KPIs) to assess fleet health and support real-time business decisions.
- Create and manage dashboard(s) via Tableau and/or Grafana which measure(s) the overall fleet health metrics
- Excellent technical communication skills and the ability to collaborate effectively across multiple teams within the organization.
Requirements
- Minimum of 2+ years of related experience in autonomous machines, robotics, and/or a related field
- Bachelor's degree in a related field - ME, EE, Mechatronics, etc.
Nice-to-haves
- Hands on mechanical and electrical knowledge and troubleshooting experience preferred.
- Strong desire to work in the field—often quite literally—and tackle complex technical problems, even in the absence of documentation.
- Experience with NPI (New Product Introduction) with a physical product at scale.
- Experience building, maintaining, and/or troubleshooting complex electro-mechanical systems including, but not limited to, robotics, antennas, PCBAs, actuators, GPS systems, industrial automation, etc.
- Experience using complex tools such as an oscilloscope, voltmeter, precision inspection equipment (calipers, micrometers, etc), and/or software monitoring programs
- Experience with Linux command line tools, python scripting, ROS, etc.
- Developed novel diagnostic tools using high level scripting languages (ex: Python) that can be used at scale
- Experience working within an ERP system to assemble, test, and/or maintain electro-mechanical systems
- Experience defining predictive and preventative maintenance schedules for electro-mechanical or industrial automation equipment
- Experience with data visualization tools ex. Granfana, Tableau, PowerBi
- Experience with CAD and FEA software packages designing electro-mechanical hardware
- Experience with database querying using SQL, PostgreSQL, or similar
Benefits
- Competitive salary and equity compensation
- Fully-sponsored medical, vision, and dental insurance, including 75% funded dependent coverage
- 401(k) retirement plan (non-matching today)
- Flexible paid time-off
- Highly collaborative learning culture where personal freedom, growth, and responsibility are valued
- An opportunity to have an incredible positive impact on the world
