Financial Services Representative

About the position

Interested in joining the Union Square team? Recently certified as a Great Place to Work®, Union Square offers competitive salaries and robust benefits, including credit union-paid medical & dental insurance, telemedicine, life & disability insurance, long-term care, voluntary vision insurance, and paid time off. We also provide several employee discounts, an employer-sponsored 529 plan, and a generous 401(k) retirement plan. We believe in the advancement of our employees and offer several promotional opportunities throughout the year. Union Square provides a work culture that is progressive, empowering, fun, and team-oriented.

Responsibilities

• Serve as a liaison between the member and the credit union.
• Provide account information by phone or in person, as well as information on the full range of credit union products and services.
• Open accounts for all members, interview, and professionally handle the member’s daily needs.
• Greet and welcome members and visitors to the credit union in a professional manner.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• Respond to email or other electronic requests submitted by members, providing professional, prompt, efficient, and accurate service and information.
• Respond to members’ requests, problems, and complaints, resolve issues, and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts and service existing accounts.
• Set up new account files, and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• Conduct orientation interviews on credit union services and programs with each new credit union member.
• Maintain up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted.
• Promote credit union products and services based on member needs that are obtained from member interviews and/or review of members’ accounts.
• Actively cross-sell products.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Assist members in balancing their accounts.
• Assist members in opening individual retirement accounts.
• Check names against designated lists in compliance with BSA/AML/OFAC policy and procedures.
• Interact with coworkers and members in a friendly and courteous manner.
• Promote teamwork by assisting others when needed or when work is completed.
• Secure and safeguard at all times the confidential information of members, employees, and the Credit Union pertaining to accounts, security, and personal information.
• Know and adhere to USCU policies and procedures as outlined in the employee handbook and training manuals.
• Comply with all state and federal regulations related to this job and the Credit Union.
• Perform other duties as assigned by the supervisor, management, or Human Resources.

Requirements

• Prior experience in loan interviewing and processing, customer service, clerical office work, and administrative support is desirable.
• Ability to collect and analyze data.
• Knowledge of new accounts, IRA, CD’s, loans, wires, safe deposit boxes, online banking, and all products such as GAP, Extended Warranty, and Credit Life and Disability.
• Ability to operate a computer terminal, windows based computer programs.
• Strong social and communication skills.
• Excellent telephone manners and techniques.
• High school diploma or equivalent.

Benefits

• Credit union-paid medical & dental insurance
• Telemedicine
• Life & disability insurance
• Long-term care
• Voluntary vision insurance
• Paid time off
• Employee discounts
• Employer-sponsored 529 plan
• Generous 401(k) retirement plan