Fixed Operations Marketing & Incentives Specialist

About the position

The Fixed Operations Marketing and Incentives Specialist, under the leadership of the Manager, FO Marketing and Incentives, will support the actions of the GST Field Team, alongside internal Fixed Operations associates, key Toyota Motor North America (TMNA) Fixed Operations associates, affiliated companies (GSFS), and other essential external partners.

Responsibilities

• Assist with Service and Parts business analytics to track performance and identify business opportunities in support of DSPM execution of the consultative model
• Tracking and analysis of GST service incentive programs, marketing efforts, and initiatives
• Tracking and analysis of GST Parts incentive programs, marketing efforts, wholesale programs, and E-commerce programs (TPCO)
• Support Manager, FO Marketing and Incentives in communication and administration of all fixed operations related contests and incentives
• Assist FOFDs and DSPMs in ad hoc performance deep dives
• Immersion in all Fixed Operations marketing functions
• Tracking and analysis of key GST retention drivers to support 'Fast, Transparent, and Feel Good'
• Travel to dealerships as necessary with field or office team
• Perform other duties as assigned

Requirements

• Bachelor's Degree
• 2-4 years related experience and/or training; or equivalent combination of education and experience
• Able to communicate effectively - orally and in writing
• Possess excellent analytical ability - able to drive decisions with data
• Has a customer and dealer focus; ability to assist dealers to meet customer demands
• Able to promote, coordinate, and support change
• Demonstrate teambuilding, leadership, planning and coordinating skills
• Proficient knowledge of computer software: word, excel, and power point
• Detail Oriented

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• Wellness programs
• Retirement plans
• Generous paid leave