About the position
The Fraud Investigations Lead will lead day to day investigation efforts, templatize reports, and create and update documentation around investigative processes. The Fraud Team Lead is responsible for ongoing training and mentorship of Fraud Investigators, including engaging in team-building activities and providing informal feedback in addition to regular performance reviews. The Investigations Lead is responsible for coordinating team efforts along with the data team, QA, and special investigations leads.
Responsibilities
- Mentor, guide, and review work of other Data Analysts on the team
- Provide supervision, performance management, and leadership support to team
- Conduct data analytics on new account creation attempts and investigative findings to identify fraudulent trends and patterns occurring within Login’s partner ecosystem
- Develop and maintain fraud models to detect identity fraud, account takeover, and synthetic identity fraud
- Monitor fraud analytics that may include Identify and Entity Resolutions/Detection, Social Network Analysis, Unsupervised Monitoring
- Establish in-range and out-of-range anomaly behaviors and indicators that will trigger action
- Incorporate relevant data from third-party technology providers and tools to continuously improve and enhance fraud detection models
- Continuously monitor the performance of the fraud analytic models to ensure effectiveness as fraud schemes shift and evolve
- Coordinate and assign individual fraud investigations and responses to automated fraud alerts
- Collaborate with data analysts and the Special Investigations team to strengthen fraud prevention and to provide ongoing cross-training opportunities to team members
- Identify and resolve multiple potential fraud situations that impact end users by compiling evidence from multiple investigative tools, maintaining extensive notes, and creating reports
- Prioritize high impact initiatives and investigations, address emerging issues in an agile manner, and communicate blockers to the project manager
- Regularly review suspicious account activity and alert project management on issues with vendors, tools, and processes
- Recommend improvements to enhance fraud controls and policies
- Provide program/project management support and subject matter expertise; assist development of the anti-fraud program strategy to combat identity-based fraud, based on identified control gaps, data analytics insights, and lessons learned from industry
- Provide strategic guidance to the Government Login.gov and Security and Fraud teams to encourage exchange of information and best practices and strengthen the Login.gov program
- Serve as partner in detecting and mitigating synthetic identity fraud, identity theft, and account takeover and communicating with external entities related to detection and mitigation of fraud
- Support ad-hoc emerging requests from Login.gov government executive and Program leadership pertaining to general business analysis, technology products, data analysis, fraud operations, and strategy
Requirements
- Bachelor Degree
- 10+ years of Investigations Experience
- 2+ years of experience leading teams
