About the position
Join the Shade Hotel Redondo Beach team as a full time Front Desk Agent! *MUST HAVE OPEN AVAILABILITY (WEEKENDS & HOLIDAYS)* Come and join our awesome team! Do you have a bubbly, outgoing personality? Are you comfortable initiating conversation with strangers? Can you provide unparalleled hospitality and remain calm, cool and collected no matter the situation? If you answered yes to all of the questions above, please keep reading! We are a hospitality-driven company and are looking for upbeat, people-oriented, team player personalities who work quickly and efficiently and want to see our guests have the best experience every time that they come into our hotel! If you long to work for a company where people come first, you have found your place. We are not just a team, but also a family, dedicated to providing the ultimate experience and we have fun doing it.
Responsibilities
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys, and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest needs
- Arrange specialized services for VIP customers
Requirements
- Prior hotel front desk experience is required
- Boutique property experience is a plus
- Exceptional verbal and written communication skills
- Desire to exude genuine hospitality
Nice-to-haves
- Speak another language
Benefits
- $18-$20/hour (Based on Experience)
- Upselling incentives
- Opportunities for advancement
- $200 per month towards medical benefits (full-time only)
- Sick pay
- Discounted meal and room rates
- Holiday pay premium
- Employee assistance program
- Employee referral bonus
- Positive and fun culture
- Work by the water
- Free parking
