Greeter/Cashier

The Park Vista - A Doubletree by Hilton Hotel - Gatlinburg, TN

Full-time - Entry Level

Gatlinburg, TN

About the position

The Greeter/Cashier position at The Park Vista - A Doubletree by Hilton Hotel involves providing exceptional customer service to guests, ensuring a welcoming atmosphere, and efficiently handling cashiering duties. This role is crucial for creating a positive first impression and facilitating a smooth check-in/check-out process for guests in a scenic mountain resort environment.

Responsibilities

• Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere.
• Provide exceptional customer service, answering inquiries, and assisting guests with their needs.
• Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures.
• Maintain a clean and organized work area, including the cashier station and lobby.
• Collaborate with other departments to ensure seamless guest experiences.
• Offer suggestions and recommendations for nearby attractions, dining options, and activities.
• Demonstrate a proactive approach in resolving guest issues or concerns.
• Uphold the hotel/resort's brand standards and contribute to a positive team culture.

Requirements

• Excellent customer service skills
• Strong communication skills
• Read, write and speak English fluently
• High energy and enthusiasm
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Experience with cash handling and point-of-sale systems
• High School diploma or equivalent
• Ability to work flexible schedules, including weekends and holidays.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance