Group Housing Coordinator

Marriott International - Austin, TX

Full-time - Entry Level

Austin, TX

Accommodation

About the position

The Group Housing Coordinator at Marriott International is responsible for processing all room reservations, requests, changes, and cancellations received via phone, fax, or email. This role involves identifying guest needs regarding reservations, determining the appropriate room type, and verifying availability and rates. The coordinator will explain guarantee policies, special rates, and cancellation terms to callers, handle special requests, and respond to inquiries about hotel facilities and services. The position also requires following sales techniques to maximize revenue and managing VIP reservation information.

Responsibilities

• Process all room reservations, requests, changes, and cancellations received by phone, fax, or email.
• Identify guest needs regarding reservations and determine the appropriate room type.
• Verify room availability and rates.
• Explain guarantee policies, special rates, and cancellation terms to callers.
• Handle and document special requests from guests.
• Respond to inquiries about hotel facilities and services.
• Follow sales techniques to maximize revenue.
• Communicate reservation information for VIP guests.
• Enter and access data in the reservation system.
• Address issues that arise while assisting guests with reservation requests by contacting the appropriate person or department.
• Supervise the accuracy of room blocks and reservations.
• Input group room lists using reservation systems and maintain organized files for all groups.
• Set up appropriate billing accounts according to Accounting policies.
• Comply with all company policies and procedures, ensuring a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Greet and acknowledge all guests according to company standards, anticipating their service needs.
• Communicate clearly and professionally with others, preparing and reviewing written documents accurately.
• Cultivate and maintain positive working relationships with others, supporting the team to achieve common goals.
• Adhere to quality assurance expectations and standards.
• Read and visually verify information in various formats.
• Move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• High school diploma or GED required.
• At least 1 year of related work experience.