Hospitality Aide

Owen Valley Rehab & Healthcare Center - Spencer, IN

Full-time

Spencer, IN

About the position

The Hospitality Aide at Owen Valley Rehab & Healthcare Center plays a crucial role in providing exceptional customer service to residents. This position involves collaborating with various departments to ensure residents receive high-quality care during their stay, fostering a warm and positive environment, and assisting with daily activities and needs of the residents.

Responsibilities

• Develop & maintain a good working rapport with other departments within the facility.
• Create & maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Greet and maintain positive, friendly relationships with all residents.
• Assist in-room residents by visiting with them, writing letters, running errands, and performing assistance with crafts and projects.
• Ensure that rooms are prepared for the arrival of new residents.
• Assist with the distribution of food trays, linens, and ice to residents.
• Manage, maintain, and organize resident property in accordance with policies and standards.
• Maintain and manage the laundry schedule for the residents.
• Prepare welcome baskets and farewell baskets for all residents.
• Address any concerns that residents may have with appropriate department heads and leadership.
• Maintain and update daily Admissions Flow sheet.
• Maintain Monthly Concern Reports, ensuring to categorize and analyze potential trends.
• Serve as back-up to the front-desk receptionist to maintain customer service standards.
• Greet and direct guests visiting residents.
• Ensure resident rooms and common areas are tidy and free of clutter and waste.
• Alert housekeeping staff when special attention is needed in specific areas.
• Assist in special projects as needed.

Requirements

• Must have patience, tact, cheerful disposition & enthusiasm.
• Must be willing to handle residents based on their maturity level.
• Must be able to read, write, speak, and understand the English language.