Host/Guest Assistant

$24,960 - $29,120/Yr

Leo's Italian Social - Charlotte, NC

Part-time - Entry Level

Charlotte, NC

About the position

We are seeking a friendly and organized Host/Host to join our hospitality team at [Restaurant Name]. As the first point of contact for our guests, you will be responsible for ensuring a welcoming and efficient dining experience. If you have a passion for exceptional customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Greet guests upon arrival and manage reservations and seating arrangements.
• Manage guest flow by efficiently seating and serving guests in a timely manner.
• Provide exceptional guest services, including answering questions, addressing concerns, and ensuring a high level of satisfaction.
• Assist with food and beverage service, including taking orders and serving guests.
• Maintain a clean and organized dining area, including the front desk and host stand.
• Use Aloha POS to manage orders and communicate with kitchen staff.
• Offer help and support to guests, including answering questions about the menu and making recommendations.
• Collaborate with other staff members to ensure a seamless dining experience.
• Provide a warm and welcoming atmosphere for all guests, including those staying at the hotel.
• Utilize guest relations skills to handle any issues or complaints in a professional and courteous manner.

Requirements

• Prior experience in a restaurant or hotel setting, preferably in a host/host or guest services role.
• Proven experience in providing exceptional customer service and handling guest inquiries and concerns.
• Familiarity with food service operations and POS systems, including Aloha POS.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Strong communication and organizational skills.
• Friendly and approachable demeanor, with a focus on providing a positive guest experience.
• Ability to work in a team environment and support other staff members as needed.

Nice-to-haves

• Hospitality experience, including experience in a restaurant or hotel setting.
• Knowledge of guest services and relations.
• Experience with food service and POS systems, including Aloha POS.
• Excellent customer service skills.
• Ability to help guests and provide a positive dining experience.
• Familiarity with hotel operations and services.

Benefits

• Employee discount
• Flexible schedule
• Health insurance