Host

Galit - Chicago, IL

Full-time

Chicago, IL

About the position

The Host position at Galit is responsible for planning, organizing, and executing reservations for daily service while ensuring a warm and welcoming atmosphere for guests. The role involves greeting guests, managing seating arrangements, and maintaining communication with the restaurant team to provide excellent hospitality and a pleasant dining experience. The Host will contribute to a positive work environment aligned with the restaurant's culture and values.

Responsibilities

• Engage in sincere and warm interaction with all guests while being professional and courteous.
• Organize reservation template from chosen reservation system.
• Greet and acknowledge all guests that arrive and depart the restaurant.
• Ensure the team provides excellent hospitality to our guests.
• Show guests to pre-planned table destinations, seat guests, and hand out menus.
• Answer general guests questions regarding restaurant operations (hours, menus, bathroom location, parking and driving directions, etc.).
• Answer phone calls at main host desk or in office.
• Cultivate and maintain professional relationships with all employees, Chefs, and Managers through a positive and team-driven work effort.
• Communicate with Chefs, Managers, and Front of House staff to better serve the guests needs and their requests.
• Have a complete understanding of all floor plans and seat numbers.
• Maintain uniform cleanliness and proper attire at all times without exception.
• Uphold safety standards and CDC guidelines regarding Covid-19.

Requirements

• 1-2 years of high volume environments as a host/hostess preferred.
• Previous Resy experience preferred.
• Proficient conversational English.
• Exceptional people skills.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow employees as part of a team.
• Ability to focus attention on guest needs while remaining calm and courteous at all times.
• High School diploma or equivalent preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and recipes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or fellow employees.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.