About the position
Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, etc. These services include but are not limited to vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen, towels, etc. Uses hand and powered cleaning equipment in connection with performing duties.
Responsibilities
- Cleans guest rooms and other assigned areas.
- Operates cleaning equipment e.g. vacuum cleaner, carpet cleaner, waxer, and polisher.
- Empties wastebaskets, dusts, waxes, and polishes room furniture.
- Washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc.
- Washes and replaces window treatments and cleans ceiling fixtures.
- Changes light bulbs and room partitions using ladders and scaffolds.
- Moves furniture to clean under and behind, uses step stool to clean window and window treatments, cabinet tops, mirrors, and picture frames.
- Cleans bathroom areas including tub, tile, walls, commode, floors, and vanity.
- Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets, and floor.
- Washes and disinfects dishes, utensils, and cookware.
- Cleans iron and ironing board and replaces cover as necessary.
- Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets.
- Ensures TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with backup battery, and in-room phones are clean, properly programmed, and in working condition.
- Places proper number of amenities in room to include consumables and non-consumables.
- Removes and replaces bed linen, inspects mattresses and pull-out sofas.
- Moves/re-positions beds upon guest checkout weekly or at a guest request.
- Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
- Ensures privacy and security of guests is maintained at all times.
- Cleans, vacuums, and mops corridors, stairways, guest laundry, patios, and balconies.
- Shampoos rugs, carpets, and polishes rails of stairways on a regular basis.
- Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment.
- Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal.
- Maintains cleanliness and order of storage rooms.
- Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department.
- Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required.
- Cleans and inspects exterior spaces such as parking lots and outside passageways.
- May be required to load and unload trucks/vans.
- Assists with the receipt of supplies from vendors, the assembly, separation, storage, and delivery of merchandise by opening boxes and crates.
- May also be required to move heavy items by use of hand truck.
- Uses common hand tools such as hammers, pliers, box cutters, crowbar, and shears for cutting bands.
- Responsible for the pass key and other keys as assigned.
- Returns all keys at the end of each shift.
- Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed room status, vacancies, extra guests, unauthorized pets, and any other unusual circumstances.
- Reports any lost and found items to the housekeeping supervisor immediately, listing the room number or area where item was found.
- May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar.
- Assists with preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours.
- Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.
- Required to obtain proper food handling certifications as applicable.
- Completes all required safety security training.
- Maintains a clean and safe environment.
- Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items.
- Follows all NEXCOM Hospitality Group NHG protocols during daily service activity.
- Performs laundry operations at the facility.
- May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties.
- May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements.
- Performs other related duties as assigned.
Requirements
- No experience required.
- High School graduate or equivalent preferred.
