Information Officer - Office of Undergraduate Admissions

$39,936 - $59,696/Yr

Georgetown University - Washington, DC

Full-time - Entry Level

Washington, DC

Educational Services

About the position

The Information Officer in the Office of Undergraduate Admissions at Georgetown University plays a crucial role in managing public relations and ensuring effective communication with a diverse range of constituents. This position is pivotal due to the high volume of interactions with prospective students, parents, and other stakeholders, requiring a proactive approach to information dissemination and visitor management.

Responsibilities

• Direct the student workers in their interactions with callers to the admissions office.
• Oversee the schedules of the student workers who staff the Phone Room and admissions office front desk.
• Respond daily to email communications from various office constituents that come to the main admissions email account.
• Train the student workforce to use Slate (the admissions information system) to track pertinent information and respond to callers' inquiries.
• Assist the Director of Campus Programs in managing the event registration process through Slate, keeping the phone room neat and clean.
• Occasionally staff the admissions office reception desk.
• Greet and assist each person who enters the admissions office, notifying the Dean and Director of any visitors or callers.
• Set up the seminar room for daily information sessions, including preparation of audio and video elements, restocking brochures and maps, and ensuring the room is arranged properly.
• Ensure that the reception area and information session room are neat and clean at all times.
• Schedule the daily use of the information session and conference rooms.
• Accommodate special groups for information sessions and tours, confirming visits and arranging for tour guides when needed.
• Assist the admissions officer 'on duty' in handling campus visitors and conducting information sessions.
• Receive RSVPs for various office functions and generate lists of nametags for these functions.
• Aid the campus programs team in securing tour guides when needed.

Requirements

• Bachelor's degree
• 2 years of relevant experience
• College admissions experience or special training in a college/educational environment is highly desired.

Benefits

• Open salary range based on qualifications and experience.