About the position
Are you great at assisting and connecting people to resources? If so, our Intake Coordinator position maybe be a great fit for you! As an Intake Coordinator, you’ll provide information and referral services with resources and options that are necessary in making informed choices about living, learning, and working independently. Independent Living, Inc., is a progressive and dynamic cross-disability services organization and a leader in the provision of peer services in the Hudson Valley region. As an Intake Coordinator, you must have excellent written and verbal communication and attention to detail skills. Must have the ability to multitask, engage and assess the needs of individuals, as well as computer experience with various programs and databases. The minimum educational requirement is a High School Diploma or equivalent. Bachelor’s Degree, preferred. CRPA and/or NYCPS certifications, preferred. Individuals with disabilities are encouraged to apply.
Responsibilities
- Supports the Onward Recovery program in Westchester and Putnam counties.
- Provides excellent customer service and support and creates a welcoming front office environment.
- Greets, engages and assesses individuals’ needs for Independent Living (IL) services, both in person and via the phone.
- Responsible for triage of consumers and routes calls and walk-ins to appropriate staff.
- Initiates completion of intake forms and compiles intake packets for new referrals.
- Maintains a list of all program rosters and distributes new referrals to appropriate staff.
- Schedules initial visits for all new consumers with appropriate staff members.
- Orients new RCOC members to the center.
- Ensures that all vouchers are scanned and filed in the appropriate program’s i-drive folders.
- Accompanies other staff members in the field when transporting a consumer to treatment.
- Facilitates support groups and sober social activities as needed.
- Compiles and distributes the monthly RCOC calendar and creates flyers for events.
- Maintains an email distribution list to communicate RCOC events and announcements.
- Assists and serves as a mentor for RCOC volunteers and interns.
- Makes appropriate connections/linkages to internal and external resources.
- Develops a deep understanding of current and emerging independent living resources.
- Enters service documentation for all services directly provided by the Intake Coordinator.
- Provides information and referral services to assist individuals in making informed choices.
- Provides individual and systems advocacy.
- Teaches independent living skills to help people become self-sufficient.
- Offers employment readiness services to support consumers in preparing for the workforce.
- Assists consumers with access to treatment including calling facilities for availability.
- Records minutes and agreements for all staff meetings.
- Maintains the i-drive program folders including all forms and calendars.
- Maintains the upkeep of front office operations and processes.
- Answers all incoming calls using proper phone etiquette.
- Ensures front desk and center coverage at all times.
- Maintains inventory of supplies and orders as needed.
- Facilitates operation of all office equipment and orders service when necessary.
- Responsible for maintaining daily sign in and vehicle logs.
- Monitors and enforces Employee Sign In and Sign Out logs.
- Responsible for enforcing and collecting monies for the Jeans Day Fund.
- Ensures compliance of vehicle schedules and maintains vehicle and conference room reservations.
- Maintains employee contact listing in Outlook.
- Attends and actively participates in all meetings and training sessions.
- Processes all intakes, admissions, and discharges into the agency database.
- Creates social media events and posts to communicate RCOC activities.
- Maintains office management files including program manuals and resource binders.
- Assists with training new employees on the agency database and daily operations.
Requirements
- High School Diploma or equivalent; Bachelor’s Degree preferred.
- CRPA and/or NYCPS certifications preferred.
- Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services.
- Knowledge of local, statewide and national disability related issues and community dynamics.
- Excellent written and verbal presentation skills.
- Lived experience with substance use disorder and/or mental health disorders.
- Willingness to complete all trainings necessary to acquire CRPA and/or NYCPS credentials.
- Proficient in the use of Outlook, Microsoft Word and Excel.
- Bilingual; fluent in both Spanish and English required.
- Valid & unrestricted NYS Driver’s License preferred.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible Spending Account (FSA)
- Paid time off
- Paid holidays from the first day of employment
- Paid lunch break
