About the position
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an Intern to support the Help Desk team in our corporate office in Sioux Falls, SD. In this role you will gain hands-on IT experience in a supportive team environment. You will assist our IT team in providing technical support and troubleshooting to users who encounter problems with their hardware, software, or network devices. This is a great opportunity to learn from experienced professionals and grow your knowledge in a real-world setting.
Responsibilities
- Assist the Help Desk team in responding to employee requests for basic IT support via phone, email, or ticketing system
- Help troubleshoot common computer, printer, and software issues
- Support users by providing simple instructions on how to use company systems and software
- Learn to escalate more complex problems to experienced technicians
- Help with setup, installation, or updates of computers and software under supervision
- Assist in keeping IT equipment and inventory organized and documented
- Learn and follow IT policies, security practices, and procedures
- Participate in team meetings, training sessions, and small projects as assigned
- Other duties as assigned
Requirements
- Interest in IT, computer systems, or a related field (enrollment in a degree program is a plus)
- Familiarity with Microsoft Windows and basic computer applications like Microsoft Office
- Willingness to learn troubleshooting techniques and ask questions
- Good communication skills and a helpful, customer-focused attitude
- Strong attention to detail and ability to follow directions
- Dependable and eager to grow in a team environment
- Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
- Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
Benefits
- Full Time Hours
- Paid Weekly
- Compensation: $17 per hour
- Independent Work & Team Collaboration
- Career Development in Information Technology!
