About the position
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities
- Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
- Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
- Focused support for the executive team at the NYC office.
- Provide exceptional end-user support for our MacOS and Windows environments.
- Support mobile wireless devices such as iPhone and iPad devices.
- Perform desk moves, setups, and changes for desktop hardware and equipment.
- Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
- Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
- Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
- Participate in on-call rotation for remote support on Saturdays 9 am - 5 pm Eastern Time.
- May have to travel occasionally to provide IT support.
Requirements
- 5+ years’ experience delivering end-user IT support services.
- Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
- Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
- Experience with MDM applications like Jamf and Intune is a plus.
- Experience setting up and managing video conferences using Zoom.
- Experience with Amazon Connect and Zendesk is a plus.
- Experience with IT Asset tracking.
- Experience supporting a large user community of remote users.
- Experience supporting & working with Executive team members, providing hands-on support when needed.
- Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
Nice-to-haves
- Experience with MDM applications like Jamf and Intune.
- Experience with Amazon Connect and Zendesk.
Benefits
- Impact on customers at the intersection of healthcare and finances.
- Fastest growing healthcare company in the country.
- Opportunity to drive impact across millions of new patients every year.
- Collaborative and cross-functional team environment.
