This team is responsible for managing External Experience on help.salesforce.com and also manages Agentforce experience on the Help portal. The team is in existence for over 10 years, continuing to evolve and expanding into Agentforce technologies. We are a global team with full time employees in AMER and contractors covering APAC timezone. What are the selling points of the team? Being able to work in World class Salesforce Orgs - that service External and Agentforce experience on Help portal in salesforce echo system Customer Zero - we engage and partner with T&P in leveraging the beta products before made generally available Be able to be part of and manage some of the best Salesforce implementations in the Salesforce echo system The role forces individuals to think holistically and at scale at every single step, thus preparing for excellence into future Inter-dependencies: Who will this person interact with in terms of internal and external groups? What Departments will they support Interact with internal engineering teams in DET, Business and T&P across multiple timezones. What does success look like for the new hire in the first 60-90 days? Getting up to speed on internal processes related to code development, review, release and deployment. Understanding how Agentforce is implemented and contributing to team in building/configuring new features. Contributing to test automation strategy as required. Be the early explorer of new features launched by T&P and implement them for the Help Portal team Working closely with Enterprise Architecture team to get alignment on design and approvals from EARB, security, legal, etc.