Lead Patient Service Rep

BJC HealthCare - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

Ambulatory Health Care Services

About the position

The Lead Patient Service Representative at Barnes-Jewish Hospital plays a crucial role in managing front office activities and directing patient flow within the physician office. This position serves as a subject matter expert, providing training to new and junior team members, and acts as the primary point of contact in the absence of a supervisor. The role involves verifying health insurance information, educating patients, and ensuring accurate data entry of service charges.

Responsibilities

• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including the assignment of diagnostic codes and entering all physician and clinic related charges.
• Coordinates information with the Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new and existing staff.

Requirements

• High School Diploma or GED
• 2-5 years of experience in a related field.

Nice-to-haves

• 5-10 years of experience in a related field
• Epic experience preferred.

Benefits

• Comprehensive medical, dental, vision, and life insurance available first day of the month after hire date
• Disability insurance paid for by BJC
• Pension Plan/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance