Lead UX/UI Designer - Senior Manager

About the position

We are currently seeking a Lead UX/UI Designer to join our Associate Experiences team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Responsibilities

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results
• Understanding the current trends and technologies of AI and how to design for our associates in a rapidly changing environment
• Building and leading successful teams through career development by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Storytelling through business acumen and presenting visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Requirements

• At least 6 years of experience with UX design
• Experience in service design and large scale, complex mapping

Nice-to-haves

• Experience designing for cross channel experiences
• Experience working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
• Familiarity with working and contributing to an established design system
• Experience managing a cross-functional team

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)