About the position
At RoadSync, we’re on a mission to revolutionize payments for the transportation and logistics world. Our platform powers seamless on-site and in-route transactions at warehouses, roadside repairs, and repair shops - eliminating cash and paper hassles and unlocking liquidity for tow and repair service providers, warehouses, carriers, and fleets. We’re a growth startup backed by experienced fintech and startup leaders, and we’re looking for a passionate designer to join us at the ground floor of being the payments and workflow leader in transportation & logistics.
Responsibilities
- Lead interviews, ride-along sessions, and usability tests to uncover unmet needs and 'jobs to be done.'
- Prototype multi-step workflows - payments, invoicing, deposits, dispute resolution - transforming complex processes into intuitive, elegant interfaces.
- Establish a scalable, accessible design system in Figma (or similar), driving consistency across web and mobile while enabling rapid iteration.
- Embed with engineering squads to ensure pixel-perfect implementation, and work alongside product, sales, and leadership to prioritize features that maximize user value and business impact.
- Champion design excellence - lead critiques, facilitate workshops, evangelize user-centered thinking, and present research insights and prototypes to executives.
- Define success metrics (NPS, task completion, error rates), analyze user feedback and analytics, and iterate relentlessly to optimize experiences.
Requirements
- 5-7+ years driving UI/UX or product design in B2B or enterprise-scale environments, ideally with fintech or logistics platforms.
- Demonstrated ability to decompose intricate, multi-stage processes into lean, user-friendly flows.
- Skilled at planning and conducting qualitative research - interviews, surveys, contextual inquiry - and translating findings into actionable designs.
- Mastery of Figma and rapid prototyping tools; working knowledge of HTML/CSS, front-end frameworks, and MUI libraries.
- Clear, persuasive storytelling, sketching concepts, scripting user flows, and presenting to engineers, product managers, and execs with confidence.
- Value solving customers’ problems first and draw from a wide range of product/design influences to generate novel ideas and outcomes.
- Comfortable with ambiguity, able to pivot quickly, and driven to ship high-impact features in a fast-paced environment.
Nice-to-haves
- Experience building a design system, team, and philosophy.
- Product or Engineering experience.
Benefits
- Competitive Compensation & Equity: You have a meaningful stake in our success on day 1!
- In-office perks: Catered lunches on in-office days, paid parking, snacks.
- Comprehensive Benefits: Medical, dental, and vision benefits premiums paid for employees. 401K plan available.
- Flexible Hybrid Schedule: Balance deep focus time and in-office collaboration.
- Growth Culture: 15 days of PTO for your time, and a team that champions continuous learning and advancement.
