About the position
In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, day services and more. We are hiring a Licensed Clinical Staff act as the crisis team leader through telehealth, telephone or in person and provide clinical crisis services to individuals in crisis. Must be willing to flex schedule accordingly to provide services, supports, care and treatment to individuals as required, respond immediately when dispatched on crisis calls, and be available to provide support to staff. Team located in Coeur d'Alene.
Responsibilities
- Complete crisis assessments, Columbia Suicide Severity Rating Scale (C-SSRS) and additional documentation as clinically indicated.
- Answer 100% of crisis dispatches, and support MRT response face-to-face to all crisis calls within contract specified timeframe per service area.
- Provide clinical and administrative support to MRT staff during assigned shift.
- Ensure MRT staff complete all required documentation in accordance with federal and state guidelines, contract requirements and/or standard of practice.
- Assess individuals for safety and facilitate appropriate actions to ensure safety of the individual and/or others.
- Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care, and resources in the community.
- Follow up with individual’s existing treatment provider(s) as appropriate to ensure the individual adheres to the crisis safety plan recommended actions for support/service.
- Facilitate referrals quickly to prevent escalation of crisis.
- Ensure customer service satisfaction surveys are given to individuals encountered by the MRTs.
- Ensure post crisis follow-up services are completed by the MRT within 72 hours of crisis disposition for individuals served.
- Complete necessary documentation in accordance with applicable policies and procedures, to meet all regulatory requirements and facilitate reimbursement.
- Comply with all standards to ensure the health and safety of all staff and individuals served.
- Perform community outreach and education of MRT services in assigned region through ad hoc and/or regularly scheduled meetings, conferences, and/or coordination/collaborative team meetings.
Requirements
- Minimum: LMSW, LAC, LAMFT
- At least two years’ post-graduate experience working in a behavioral health setting, i.e., psychiatric hospital, outpatient clinic
- Certification and ongoing training in crisis intervention curriculum
- Valid CPR and First Aid Certification
- Valid driver’s license and auto insurance
- Must be computer literate
- Must be experienced and competent in profession and maintain any applicable license, training and/or certifications.
Nice-to-haves
- LCSW, LPC, or LMFT in the State of Idaho
- Five years’ experience working with individuals with mental illness, and substance-related disorders who are experiencing emotional or behavioral crisis.
Benefits
- Health, vision and dental insurance
- Life Insurance
- 401k plan with company match
- Profit sharing
- Tuition Reimbursement
- Paid Time Off and Sick Time Pay
- Flexible Spending Accounts (FSA)
- Advancement Opportunities
