About the position
As a Life Product Support Analyst II at Farm Bureau Financial Services, you will ensure products and pricing recommendations meet implementation objectives, including design, coding, and testing administrative platforms, illustration tools, and other support tools. You will assist with the product implementation process on FBL administrative systems and new business and enforce product implementation processes on FBL illustration systems. Your role will involve maintaining rate books and reference manuals, documenting and defining administrative requirements, testing values, and reviewing processes as needed. You will ensure compliance with laws and regulations by implementing accurate administrative calculations and illustration projections, rates, and values in a timely manner. Additionally, you will contribute to administrative efforts by inputting system tables and specifications, assisting in developing administrative rules and procedures, and handling complex situations. You will also assist in the completion of industry surveys and serve as a resource to provide additional support as needed. Your responsibilities will include developing, coordinating, and overseeing values testing and post-release validation activities for FBL systems, as well as responding to and resolving complex special/manual customer service requests according to FBL Financial Group, Inc. policies in a prompt, efficient, and courteous manner.
Responsibilities
- Assist with product implementation process on FBL administrative systems.
- Assist with new business and enforce product implementation process on FBL illustration systems.
- Help maintain rate books and reference manuals.
- Document and define administrative requirements, testing values, and review processes as needed.
- Ensure compliance with laws and regulations by implementing accurate administrative calculations and illustration projections, rates, and values in a timely manner.
- Contribute to administrative efforts by inputting system tables and specifications, assisting in developing administrative rules and procedures, and handling complex situations.
- Assist in the completion of industry surveys and serve as a resource to provide additional support as needed.
- Develop, coordinate, and oversee values testing and post-release validation activities for FBL systems.
- Respond to and resolve complex special/manual customer service requests according to FBL Financial Group, Inc. policies.
Requirements
- Bachelor's degree in actuarial science, computer science, finance.
- Five years related industry experience preferred.
- ALMI designation preferred.
- Knowledge of the FAST administration system a plus.
- Knowledge and understanding of life insurance illustration systems a plus.
- Strong oral and written communication skills.
- Ability to read, write and speak the English language.
- Ability to read, interpret and understand policy contracts and reinsurance treaties preferred.
- Strong analytical skills and ability to solve complex problems preferred.
- Prioritization and organizational skills.
- Proficiency in MS Office 365 Suite preferred, especially in VBA/Excel.
- Reasonably regular and predictable attendance.
Nice-to-haves
- Some travel may be required.
- Must work from our office in West Des Moines, Iowa.
Benefits
- Enhanced 401K with a match.
- Low-cost health, dental, and vision benefits.
- Life and disability insurance options.
- Paid time off, including holidays and volunteer time.
- Onsite wellness facility with fitness classes and programs.
- Daycare center.
- Cafeteria.
- Consideration for a hybrid work arrangement.
