About the position
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Engineer 3 performs interior and external preventative maintenance and basic repairs in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Responds to engineering service calls. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Responsibilities
- Perform interior and exterior preventive maintenance such as ground maintenance, snow removal, painting, wallpapering, sheet rock and tile repair, changing light bulbs, filter cleaning.
- Respond promptly to elevator breakdowns.
- Maintain accurate maintenance records.
- Respond to and resolve engineering service requests in a courteous, efficient, safe manner.
- Appropriate and proper use of engineering supplies and tools.
- Maintain all engineering and work areas in orderly and clean condition.
- Prompt reporting to engineering management all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
- Document all parts used and parts needed to be purchased.
- On time and at work when scheduled, and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Report any incidents of guest dissatisfaction or other unusual matters of significance to manager/supervisor.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager/supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and committees as requested.
- Any other task/duties as requested by management.
Requirements
- High school diploma or related experience.
- Trade school or training in building maintenance preferred.
- Experience in the hospitality industry preferred.
