Manager, Product Analytics

ZocDoc - New York City, NY

Full-time - Mid Level

Hybrid - New York City, NY

Professional, Scientific, and Technical Services

About the position

Zocdoc's most important asset is our people. You'll lead and grow an analytics team responsible for developing and synthesizing analytical insights that drive our commercial and product strategy. You will work with leaders throughout the organization to build and execute against a roadmap of analytics projects that deliver key strategic insights and provide robust business performance reporting. You will coach your teams to structure analyses to answer our most complex and ambiguous business questions, and distill insights from a variety of analyses into a coherent narrative, which can be easily understood by non-technical stakeholders and used to develop and prioritize our strategy. You will work cross-functionally with stakeholders across the patient / provider domain to ensure the analytical needs are met across teams, including but not limited to product, marketing, sales, and finance. You will oversee individual contributors and lead all recruiting, hiring, and professional development across your team to ensure we have the highest level of talent.

Responsibilities

• Developing an analytics roadmap that drives and enhances the company's commercial and product strategy, generating actionable insights through strategic projects and performance reporting
• Managing a team of highly skilled analysts, ensuring they are empowered to support a business unit and deliver impactful analysis
• Partnering cross-functionally with product, marketing, finance, and engineering to develop methodologies for measuring business outcomes and building data infrastructure
• Building business and product health reporting to drive decision-making and efficient trend investigations across non-technical teams
• Mentoring and developing talent and recruiting world-class analysts
• Providing thought leadership, offering data-driven insights that shape strategic decisions for one of our core business units

Requirements

• 6+ years of experience in analytics or related fields, 1+ years in a management role
• BA/BS in a quantitative field such as economics, mathematics, statistics
• Technical skills in SQL, and data visualization tools like Tableau, Looker, or Power BI (Python and statistical analytics tools are a plus)
• The ability to manage a multi-quarter strategic roadmap, ensuring high-quality analytics outputs and business impact
• A proven ability to translate high-level business questions into structured analyses and data-driven insights
• Expertise in people management and working cross-functionally with product
• Excellent communication skills to present complex data to both technical and non-technical stakeholders in a clear, actionable way
• A track record of influencing decision-makers and driving business outcomes through data
• Strong experience working with large datasets and data warehousing concepts

Nice-to-haves

• MBA or MA/MS in a quantitative field

Benefits

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location