Manager UX-UI Research & Design

Delhaize America - Chicago, IL

Full-time - Manager

Hybrid - Chicago, IL

Food and Beverage Retailers

About the position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. We're on a mission to create a future where human-centricity is the heartbeat of the leading local food shopping experience, with the belief that every business problem is a human problem. Become a member of our growing UX/UI practice and immerse yourself in the world of human-centric design. As a Manager, UX/UI Research & Design, you'll draw on your business acumen and expertise in design thinking, UX/UI, and service design to lead as a player-coach who transforms holistic experiences across a portfolio of products and services. People will be at the center of your everyday work. By engaging with users and collaborating closely with your team, stakeholders and senior leadership, your ability to listen, empathize, and advocate for their needs will be the driving force behind satisfying end-user experiences. In this role, you'll embark on a journey of discovery, framing problems with your creative and analytical thinking. You'll utilize research, data, and industry best practices to make strategic design decisions. You will deeply understand and champion the needs of our end users - people. If you're a born detective with design chops for days, a storyteller, an end-to-end thinker, a problem-solver who can untangle complexity to create something that works, then we can't wait to meet you. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL, Quincy, MA. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Setting and upholding best practices that enable designers to act as the voice of their end users and articulate insights in compelling and creative ways.
• Leveraging teams and user-centric ways of working to orient cohesive underlying models with business strategy, technical feasibility, and end-user needs.
• Illustrating your vision and understanding of advanced principles of design at a holistic portfolio level through prototyping, interaction design, and compelling visual design.
• Empowering your team to gain and apply expertise about the end users they support, Product fundamentals, the technology landscape at ADUSA, and the business of grocery retail.
• Transforming ways of working with cross-functional peers, stakeholders and leaders on the process and approach for identifying end-user needs and solving problems.
• Stewarding our team culture, developing trust with your direct reports and stakeholders, managing the development of your direct reports, and creating the team you need.
• Actively overseeing multiple workstreams, offering a vision for your portfolio and setting holistic strategies that coordinate the efforts of your team to deliver quality work with measurable impact.

Requirements

• Demonstrated mastery of UX/UI design principles and deliverables, including human-centered approaches, collaboration, user research methods, user personas, service blueprints, information architecture, prototyping, knowledge of product development lifecycle and results orientation.
• Bachelor's degree in Design or related field and Masters Degree in Design, Human-Computer Interaction, Business Administration (relevant bachelor's degree and equivalent certifications from an accredited program in UX/UI, human-computer interaction, information science, digital media, product design, or on-the-job experience will be considered).
• 5 or more years of professional experience in UX/UI design.
• 2 or more years of experience in an advanced design role in support of digital product development or product innovation.
• 2 or more years of experience directly responsible for onboarding, developing and overseeing UX design team members in relevant technologies, capabilities or skills.
• Experience leading complex design programs from discovery through delivery, consistently delivering high-quality results.
• In-depth knowledge of human-centered design, qualitative and quantitative research methods, user interface models, application design and website functionality.
• Experience facilitating workshops and gaining consensus among large, diverse groups.
• Proficiency in collaborative design and prototyping tools, such as Mural, Miro, Figma, InVision, Sketch and Adobe Creative Suite.
• Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel.
• Basic knowledge of front-end languages (like HTML), computer-information systems, data-analysis fundamentals and data-visualization tools (like Power BI).

Nice-to-haves

• Insatiably curious, positively resilient, intentionally inclusive, and unapologetically creative.
• Post-graduate degree, advanced training and/or certifications in relevant field(s) of study.
• 3 or more years of experience in Agile teams and/or product-based operating model.
• 3 or more years of experience in leading others or advancing enterprise design thinking within an organization.
• Experience in retail or grocery.