Manager

DBG Hospitality - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The Manager at DBG Hospitality is responsible for overseeing all aspects of the beer garden operation, ensuring a high level of guest experience. This role involves leadership, strategic planning, and direct interaction with guests and staff to maintain service standards and operational efficiency.

Responsibilities

• Ensure that every guest receives the Dacha Experience, prioritizing their Gemütlichkeit.
• Develop and implement a strategic plan and vision for the department.
• Provide leadership and direction in the development, execution, and measurement of guest service standards.
• Assist owners with the sale, organization, and execution of private events.
• Hire, train, develop, and discipline hourly front of the house staff according to company guidelines.
• Direct the research, development, evaluation, and implementation of new products, services, technology, and processes.
• Establish positive guest relations with all patrons of the restaurant.
• Maintain rapport with guests, complying with requests and meeting expectations to build a positive reputation.
• Lead the hourly team to ensure a positive and happy environment while ensuring top performance.

Requirements

• Undergraduate degree or ten years of equivalent professional experience is required.
• Expert knowledge of MS Excel, MS Word, and MS PowerPoint.
• Superb effective business writing skills.
• Excellent time-management skills.
• Impeccable personal presentation and sense of decorum.

Nice-to-haves

• Four years or more of progressive restaurant management experience is desired but not required.
• Beer, spirits, and wine certification(s).