About the position
The Manager role supports the General Manager in every aspect of the restaurant’s operations. They uphold promises to their Team, their Guests, and the Business. The Manager will direct, lead and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.
Responsibilities
- Conducts team member interviews.
- Conducts team member reviews every 6 months and creates action plans to ensure growth and development.
- Supports the Head Trainer to ensure training materials available are consistently and effectively used in team member training.
- Coaches, trains and develops team members in their job roles for all work areas.
- Conducts all new team member orientation and supports trainers in each day of training.
- Follows up with both team members personally.
- Conducts performance oriented training and maintains accurate training records.
- Supports the manager-in-training training program when needed.
- Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
- Meets cost goals for food and labor.
- Completes checklists and reports accurately and on time.
- Supports the General Manager and Kitchen Manager with weekly inventories and action plans.
- Follows administrative guidelines and procedures, completing and maintaining accurate records.
- Conducts daily audits and cash checks.
- Understands and promotes the Hopdoddy culture.
- Sets the leadership example for team members in the restaurant.
- Ensures food is prepared in accordance with Company standards and recipes.
- Provides warm Hopdoddy Hospitality with a smile and eye contact.
- Interacts effectively with guests providing them an excellent dining experience.
- Motivates team members to learn and perform quality work.
- Models personal excellence and consistency in day-to-day behaviors and accomplishments.
Requirements
- Team Player with a sense of humor.
- High school diploma or equivalent required.
- Must demonstrate good math and communication skills.
- Minimum 3 years’ experience as a salaried Manager in full service or fast casual restaurant.
- Demonstrated leadership skills, including coaching, directing, and motivating a team.
- Exposure to P&L and sales building highly desirable.
Nice-to-haves
- Knowledge of Job
- Initiative
- Adaptability and Flexibility
- Organization and Planning
- Analytical Ability
- PC Skills - Intermediate Microsoft Office Suite, PowerPoint, Excel, Word and Outlook
- Creativity
- Working Relations
- Communication
- Development of Team Members
- Leading People
