About the position
Are you ready to play a pivotal role in creating meaningful connections and driving impactful change in your community? At Pakio, we are a fast-growing outreach organization sponsored by some of the nation’s most prestigious clients. Based in San Jose, we strive to provide communication outlets and services that empower low-income families to improve their economic circumstances. As a Marketing & Communications Specialist, you’ll act as a vital link between our outreach program and its members or potential members. Your role will involve assisting members with applications, resolving inquiries, educating clients, and fostering long-term engagement. With a supportive team environment and opportunities for professional growth, you’ll have the tools and feedback necessary to thrive.
Responsibilities
- Engage directly with customers to provide information, address concerns, and answer questions about product offerings.
- Assist members with enrollment processes and provider services.
- Follow up on unresolved customer inquiries and complaints to ensure satisfaction.
- Communicate effectively to set clear expectations and provide education to members.
- Research billing inquiries and claims to deliver accurate service.
- Serve as a liaison between members and internal departments to address concerns.
- Perform additional duties as assigned to support outreach objectives.
Requirements
- Strong interpersonal and communication skills to engage effectively with diverse audiences.
- A high-energy attitude and passion for community impact.
- Interest in learning professional work ethics and motivational skills.
- A team-oriented mindset with a desire for growth.
- Openness to management training for career advancement opportunities.
Benefits
- Become part of a mission-driven organization that impacts thousands of individuals nationwide.
- Work in a supportive, collaborative environment that values your personal and professional growth.
- Receive comprehensive training to develop marketing and communication expertise.
- Enjoy a dynamic role where you can make a tangible difference in the San Jose community.
