Marketing & IT Administrator

About the position

As our Marketing and IT Administrator, you'll wear two very cool hats: tech support whiz and digital marketing systems guru. You'll be the go-to person for keeping our bakery tech running smoothly, maintaining our digital touchpoints, and making sure our websites and platforms reflect everything that makes Sprinkles special. If you're detail-obsessed, tech-savvy, and love a good cupcake, this hybrid role was made for you.

Responsibilities

• Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile
• Manage user accounts, group permissions, and security policies to keep our systems secure and organized
• Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet
• Maintain and update online ordering and kiosk platforms-adjust hours, create coupons, and manage item availability
• Keep our Shopify site current with promotions, launches, and upsell opportunities
• Help our website shine by implementing SEO best practices and keeping content fresh and optimized
• Ensure business listings like Google and Yelp are always accurate and up-to-date
• Troubleshoot website issues and manage backend integrations to support digital marketing
• Collaborate on monthly marketing manuals and ensure the details are spot on
• Be the translator between IT and Marketing-making sure systems, tools, and third-party platforms play nicely together
• Manage menu updates with white glove vendors
• Become the go-to expert for the tech systems we rely on every day
• Help with other duties, as needed.

Requirements

• You have a positive, helpful attitude that turns tech stress into tech success
• You're great with people-whether they're marketing pros or bakery team members
• You have 2-3 years of experience in technical support, ideally with both remote and in-person environments
• Experience with restaurant operations, POS systems, Shopify, or delivery platforms? Even better
• You're analytical and can prioritize like a pro-even when juggling competing needs
• You're familiar with both Mac and Windows environments, and you know your way around Office 365 or Google Suite
• Networking and wireless infrastructure? No problem
• You're available for on-call rotation (including nights, weekends, and holidays)-because sometimes cupcakes don't wait
• You're open to light travel to our bakery locations (about 10% or less)
• You can lift up to 40 pounds-whether it's tech gear or a very full box of cupcakes

Benefits

• Access to full-time benefit options including Health, Dental, Vision, Life, and 401K
• Paid Time Off, because you deserve a break
• We celebrate you! Our anniversary program recognizes your milestones in a big way.
• Free Cupcakes - enough said!
• Make a difference - Sprinkles partners with several charities and community organizations to give back.