About the position
Zoro is looking for a passionate, driven individual to join our high energy, hyper-growth organization as a Marketing Operations Specialist. The Marketing Operations & Technology team at Zoro exists to help drive improvement in the operational processes and technology that form the backbone of our marketing department. The Marketing Operations Specialist position will be an individual contributor role reporting to the Sr. Manager of Marketing Operations & Technology. This position will work closely with a variety of cross-department stakeholders (e.g. Creative, Integrated Marketing, Direct Mail, Category Management, etc.) as well as interact with teams within our Technology organization such as Digital Product Management. This role will ensure the smooth execution of marketing initiatives by optimizing workflows and processes, drive process improvements that enhance efficiency, collaboration, and delivery across teams, and support and maintain our project management tool, Workfront.
Responsibilities
- Manage project intake, project and task routing, and ensure project deliverables are met on-time.
- Analyze the workload feature in Workfront and assist with adjusting project timelines based on team availability.
- Effectively communicate with the teams any issues or concerns with meeting deadlines based on workloads.
- Assist with analyzing processes and timelines to find opportunities for improvement.
- Ensure processes are standardized, documented, and adhered to in order to ensure repeatable, high-quality outcomes for the department.
- Drive operational efficiencies, cost savings, and labor savings through continuous improvement and automation of manual work.
- Ensure the uptime and reliability of project intake and workflow management.
- Analyze and provide consistent and reliable Workfront reports that showcase and/or analyze the number of projects, time spent on project types, at risk projects and tasks, etc.
- Assist with Workfront configuration as new project types and team members come onboard.
Requirements
- 2+ years of experience in marketing.
- Project management experience.
- Bachelor's degree.
- Self-directed and effective working independently, yet equally comfortable contributing in a fast-paced team environment.
- Strong problem-solving skills and attention to detail.
- Experience with spreadsheets and building presentations.
- Ability to understand marketing tactics, processes, and technology, how it differs between departments, and effectively communicate these complex concepts between teams and levels within the organization.
- The ability to identify and resolve project issues, adapt to changing priorities, and manage risks.
Nice-to-haves
- Workfront Experience.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- Access to adoption assistance program.
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing.
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year.
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required.
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools.
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations.
- Employee discounts and admission to various civic and cultural institutions around Chicago.
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views.
