Merchandising ASM

About the position

As a Merchandising Assistant Store Manager at Lowe's, you will play a crucial role in delivering quality customer service while ensuring the store is clean, safe, and well-stocked. Your responsibilities will include anticipating customer flow, planning for sales spikes, conducting safety walks, and coaching associates on safe work practices. You will lead a team to achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction. Additionally, you may rotate through Specialty and Operations assignments for cross-training and development.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules for proper coverage.
• Plan for spikes in sales and ensure the store is stocked to support demand.
• Conduct safety walks and monitor the use of store power equipment.
• Coach associates on safe work practices.
• Lead a team of associates to ensure exceptional customer service.
• Achieve sales and margin goals while maximizing customer satisfaction.
• Collaborate with store leadership and support staff to assess customer needs.
• Rotate through Specialty and Operations assignments for cross-training.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Nice-to-haves

• Bachelor's degree in a related field.
• 5 years of experience leading service associates in retail or consumer service.
• 3 years of experience performing manager-on-duty responsibilities.
• Experience in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories.
• Experience with store computer systems.