About the position
The Hilton Garden Inn located in Bend Oregon is looking to add to our hospitality family! This hotel is located in the beautiful Old Mill District and just minutes away from thriving restaurants, shops, and trails. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career! Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
Responsibilities
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
- Reconcile and complete all daily Front Desk Agents’ work; ensure that any issues from the day are corrected before processing the audit; communicate any findings to the GM
- Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations
- Provide next day reports for the front office, housekeeping, sales, and GM as requested
- Promote the brand loyalty program and provide recognition and benefits to all present members
- Assure hotel is clean and in perfect condition and working order for the next day
- Act as the first point of contact for any overnight guest issues
- Begin breakfast preparations based on the menu for the day
- Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
- Process all retail transactions for the guests
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Maintain appropriate market inventory levels, restocking when necessary; prepare orders as needed
- Assure overall cleanliness of the front office area, lobby, and surrounding areas
- Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
- Maintain professional image at all times through appearance and dress
- Follow Company policies and procedures
- Other duties as assigned by supervisor or management
Requirements
- Knowledge of front desk operations and procedures, guest services and hotel services
- Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- Able to read and write to facilitate the communication process
- Able to work independently and desire to participate as part of a team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
- Ability to access and accurately input information using a moderately complex computer system
- Create sense of urgency in matters that will impact the success of the business
- Demonstrate genuine care for customers and employees
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
- Possess complete knowledge of emergency procedures of the hotel
- Ability to observe and detect signs of emergency situations
- Able to work in fast paced environment
- Able to prioritize, organize, and manage multiple tasks
Nice-to-haves
- Previous hospitality experience, especially within the brand, preferred, but not required
Benefits
- Travel Perks
- Optional Daily Pay
- Flexible Schedules
- Health/Life Insurance
- 401k
- Paid Time Off
- Dental/Vision
- Employee Assistance Program
- Referral Program
