Office Assistant

Prepare + Prosper - Saint Paul, MN

Full-time - Intern

Saint Paul, MN

Professional, Scientific, and Technical Services

About the position

The Office Assistant volunteer position is part of a team dedicated to providing support for tax preparation services. Volunteers will assist in scheduling appointments, making reminder calls, and performing various administrative tasks to ensure customers are well-prepared for their appointments. This role is crucial in enhancing the customer service experience for Prepare + Prosper (P+P) clients.

Responsibilities

• Return customer phone calls and schedule tax prep appointments
• Answer customer questions and inform them of what they need to bring with them
• Perform assorted administrative tasks to support the customer service team
• Work collaboratively with P+P staff and other volunteers to provide high quality service

Requirements

• Computer proficiency
• Friendly, welcoming demeanor and ability to connect with customers over the phone
• Ability to manage multiple tasks at the same time
• Enjoy working in a racially and socio-economically diverse environment
• English proficiency required; additional language proficiency desired but not required

Benefits

• Gain experience in customer service
• Opportunity to work in a diverse environment
• Contribute to community service efforts