Office Manager

Agile Cold Storage - Pearl River, LA

Full-time - Mid Level

Pearl River, LA

About the position

The Office Manager will oversee the daily operations of the office, manage administrative tasks, and ensure the smooth functioning of the workplace. This role involves supervising customer service representatives, resolving issues related to customers, drivers, and warehouse operations, and promoting training and development within the team.

Responsibilities

• Supervise team as they receive, audit and process emails, EDI's from customers regarding new orders.
• Promote training on processes, technologies, customers, and AGILE company information.
• Recognize operational bottlenecks, escalate issues, and provide potential solutions.
• Check departments work accuracy for errors and provide performance feedback and coaching.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Develop, motivate, and supervise a world-class customer service team, utilizing individual and team meetings for coaching and recognition.
• Communicate and manage staffing adjustments according to need, coordinating the exchange or shifting of agents to other areas.

Requirements

• Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience.
• 3-5 years' work experience in Customer Service/Order Entry.
• 2-4 years' work experience in a Supervisory/Managerial role.
• Excellent time management skills.
• Excellent attention to detail.
• Demonstrable computer literacy, with Internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge.
• Ability to lead and direct others.
• Excellent problem resolution and follow-up skills.
• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to supervise and motivate employees.
• Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action.

Nice-to-haves

• Bilingual - Spanish
• Warehousing / USDA / Exporting knowledge
• Warehouse Management System experience - Billing, Invoicing, EDI, Order Entry, etc.