About the position
Zions Bancorporation is seeking a Marketing Operations and Process Manager to join our enterprise marketing team, leading efforts in Marketing Governance to ensure regulatory excellence and strategic alignment. This position is part of an expanding marketing team that is building a dynamic, in-house Creative Studio and innovative Demand Center. The role involves leading operations efforts for Enterprise Marketing, providing support for managing operations, process, and execution, and partnering closely with Marketing leaders to optimize efficiency and process improvement across teams. The Marketing Operations and Process Manager will develop and manage all processes, procedures, policies, documentation, and governance that add value to both enterprise and affiliate stakeholders.
Responsibilities
- Lead operations efforts for Enterprise Marketing.
- Provide support for and guidance on effectively managing operations, process, and execution including areas such as marketing analytics, marketing technology product management, campaign optimization, and campaign fulfillment.
- Partner closely with Marketing leaders to understand needs and lead projects to optimize efficiency and process improvement across teams ensuring quality end-to-end solutions.
- Develop and manage all processes, procedures, policies, documentation, and governance that add value to both enterprise and affiliate stakeholders.
- Partner with Marketing leaders during projects and campaigns to strategize risk-minded practices and performance metrics.
- Provide broad leadership, partner support, and individual ownership in support of risk programs, such as control and risk assessments and issue management.
- Facilitate cross-functional team efforts, reviews, and approvals.
- Prepare management reporting.
- Other duties as required.
Requirements
- Requires a Bachelor's degree in marketing, business or related field.
- 8+ years of experience in marketing operations, marketing platforms used in leading marketing operations and automation teams.
- Advanced knowledge of marketing practices and methodologies.
- Understanding of the US Banking industry and/or the broader financial service industry.
- Experience supporting risk programs within a financial services industry.
- Strong strategic planning, analytical, decision making and problem-solving skills.
- Deep understanding of deposits and lending campaigns/promotions.
- Proven experience executing various campaign types as well as remediation efforts.
- Excellent innovative thinking and communication skills, both verbal and written.
- Ability to simplify complex situations, gain support and influence others toward desired outcomes.
- Ability to partner cross-functionally to achieve outcomes.
- Ability to recognize the need for change in a rapidly evolving landscape.
- Ability to deliver conclusive presentations/proposals to management.
- Ability to manage multiple projects and meet deadlines.
- Independent thinker with initiative.
- Computer skills using Word, Excel, and PowerPoint.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance.
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
