About the position
Clearwave Fiber is growing—and we’re searching for a driven Operational Support Specialist who’s ready to make a real impact across multiple teams. In this dynamic role, you’ll support high-priority processing tasks, assist during peak volumes, and step in to cover critical functions when coverage is tight. From account corrections to customer interactions to system clean-up, no two days will ever be the same. If you’re sharp, adaptable, and ready to be the go-to problem solver in a fast-paced environment—this is your moment. Be the backbone of the operation and help drive excellence from behind the scenes.
Responsibilities
- Provide backup support across Collections, Operational Audits, and Customer Support teams as needed.
- Process administrative tasks including disconnection requests, referral and recapture programs, and promotional code applications.
- Manage recurring administrative workflows and assist in manual processing tasks as assigned.
- Conduct complex bill reviews and account corrections to ensure timely resolution of escalated customer issues.
- Assist with system updates and corrections as part of legacy cleanup projects.
- Support order entry and account corrections of Bulk and EMA MDU account types.
- Enter and update customer data accurately across multiple systems.
- Efficiently manage assigned workloads and meet task deadlines in a dynamic, fast-paced environment.
- Demonstrate flexibility by adapting to shifting priorities and responding to leadership direction in real time to maintain optimal productivity.
- Maintain a high level of confidentiality and accuracy in handling sensitive account information.
- Demonstrate strong communication and collaboration skills with both internal teams and customers.
- Project work as needed.
- Keep knowledge base up to date.
Requirements
- Bachelor Degree or equivalent experience
- Full availability during standard business hours (Monday–Friday, 8am – 6pm EST)
- Exceptional attention to detail and accuracy with strong organizational skills
- Proven adaptability and ability to switch between administrative and customer-facing tasks efficiently
- Strong computer literacy and ability to learn new systems quickly
- A positive, team-first attitude with a strong work ethic
- Commitment to Clearwave Fiber’s mission to deliver outstanding service and support to customers.
Benefits
- 100% remote position
- Day 1 benefits: medical, dental, vision
- 401(k) with immediate company match
- Up to 20 days of PTO in your first year
- 6 paid holidays
- Company-paid life insurance and disability plans
- Company-provided computer and equipment
- Free Clearwave Fiber internet (if you live in our service area)
- Growth, training, and recognition opportunities
