About the position
Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Northwest Orthopaedics to offer exceptional outpatient orthopedic therapy services to the Spokane, WA community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position. A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions. Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency. Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.
Responsibilities
- Working knowledge of our electronic health records system
- Navigating between multiple computer programs and web base portals
- Greeting patients in a friendly, supportive manner
- Answering incoming calls
- Scheduling new and reoccurring appointments
- Verifying insurance coverage and obtaining insurance authorizations
- Collecting patient payments and balancing end of day
- Post daily charges into billing software
- Manage insurance denials and accounts receivable
- Participating in training programs and staff meetings
Requirements
- Great attitude and a desire to help others
- Ability to work independently and as a team
- Superior customer service and communication skills
- Ability to multitask and remain detail oriented
- Adaptable
- Appropriate computer skills
- Prior healthcare and billing experience are strongly preferred
Benefits
- PTO
- holiday pay
- medical/dental/vision insurance
- 401k match
- Competitive wages
