Patient Representative

About the position

The Patient Representative at Golden Valley Memorial Healthcare is responsible for providing exceptional customer service in a hospital setting. This role involves assisting patients with their accounts, processing payments, and explaining insurance-related information. The ideal candidate will thrive in a fast-paced environment and possess strong analytical and communication skills.

Responsibilities

• Balancing cash drawers and counting cash.
• Assisting patients with Explanation of Benefits (EOBs).
• Accepting and posting payments.
• Processing insurance remits.
• Communicating effectively with patients and colleagues regarding insurance payments and denials.
• Answering claims-related questions.

Requirements

• Strong customer service skills in a hospital setting.
• Ability to think analytically and prioritize multiple tasks.
• Ability to work in a fast-paced environment.
• Typing speed of at least 40 words per minute.
• Strong personal computer skills, including proficiency in Microsoft Excel.
• Excellent communication skills, both on the phone and in person.
• Outgoing and friendly attitude.
• Ability to work collaboratively in a team.
• Basic math skills.

Nice-to-haves

• Prior experience in a hospital business office or customer service department.
• Experience using Meditech software.
• Experience reading EOBs.

Benefits

• Competitive salary package adjusted to candidate's experience and skills.