About the position
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery? Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.
Responsibilities
- Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
- Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
- Follows front end revenue cycle check-in standard work including obtaining registration from patients and accurately entering required information into the computer system, securing signatures on all required forms and updating information accordingly.
- Registers patients in a timely and accurate manner, collects missing information from the patient, collects necessary co-pays and/or collection balances from the patient.
- Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
- Participates as an active member of the patient care team, including attendance at clinical huddles.
- Reconciles cash drawer at the close of the day.
- Schedules follow-up appointments and/or assists with scheduling other services for patients.
- Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage.
Requirements
- High School Diploma or GED.
- At least one year of face-to-face registration or Customer Service experience.
- Strong oral communication skills, good attention to details, and an ability to multitask.
Benefits
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
