Personal Banker

About the position

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting. Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

Responsibilities

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Requirements

• High School Diploma or equivalent.
• 1 – 2 years’ experience in banking/financial services.
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills.
• Proficiency with Microsoft 365 and basic computer operation.
• Professionalism in conduct, communication, and appearance.
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs.
• Ability to be bonded.

Nice-to-haves

• Proficiency with Fiserv DNA.
• Associate or Bachelor’s degree (business, finance, or related).
• Experience with lending.
• Financial products/services knowledge.

Benefits

• Paid vacation, personal, sick, holiday, volunteer & birthday time off.
• Top-notch health insurance, vision, and dental.
• HSA, Flexible spending plans, life insurance, short-term/long-term disability coverage.
• 401(k) with 6% match and 4% profit-sharing contribution.
• Incentive bonus based on performance of the organization.