Practice Manager of Operations

Dexter Family Dentistry P.C - Dexter, MI

Full-time - Mid Level

Dexter, MI

11-50 employees

Ambulatory Health Care Services

About the position

The Practice Manager of Operations at Dexter Family Dentistry plays a crucial role in supporting the business needs of the dental office while fostering a strong team culture. This position involves guiding and supporting the team to provide exceptional patient care, developing leadership skills, and collaborating closely with the Doctor to achieve business goals. The role emphasizes continuous learning, servant leadership, and effective communication to ensure the success of the practice.

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed.
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help Doctor to monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Health insurance
• Leadership training provided
• Paid holidays
• Paid time off
• Retirement plan