Principal Product Manager, Payment Optimization

About the position

As the Principal Product Manager for Payment Optimization, you will lead the vision, strategy, and execution of Crunchyroll’s payment orchestration and fraud mitigation platforms. You'll be responsible for building intelligent, scalable systems that increase payment success, reduce passive churn, and minimize fraud risk across all platforms and markets. This is a high-impact, highly cross-functional role that sits at the intersection of user experience, revenue growth, fraud, and platform trust. This role will report into Crunchyroll's VP of Product Management and is a hybrid role which can sit out of our San Francisco, Los Angeles, or Dallas office.

Responsibilities

• Define and drive the roadmap for payment success across global platforms by orchestrating smarter routing, retries, and logic that adapts to market behavior, cost, and risk.
• Partner with Engineering to build a flexible orchestration layer that integrates with multiple PSPs and enables dynamic decisioning to optimize for success rates, cost efficiency, and redundancy.
• Lead our product strategy to detect and prevent payment-related abuse, including stolen card use, account sharing, promotion exploitation, and bot-driven subscription fraud.
• Build infrastructure that supports regional payment methods, mobile wallets, and platform-specific flows (e.g., Apple, Google, PayPal), ensuring compliance, consistent performance, and fallback logic in case of failure.
• Define KPIs, report, and build feedback loops using transactional data, fraud trends, and churn metrics to continuously improve our success rates and fraud prevention capabilities.
• Partner with Legal, Security, and Finance to ensure payment systems are secure, compliant with PCI and regional regulations, and designed with user protection in mind.
• Work closely with Finance, Engineering, Legal, CX, and external partners (e.g., PSPs, fraud vendors) to execute initiatives and scale payment systems globally.
• Ensure the platform is extensible, observable, and supports experimentation at scale—for example, A/B testing retry logic or fraud scoring thresholds.

Requirements

• 15+ years of product management experience, with at least 5 years focused on payments, fraud prevention, or monetization systems in a global consumer platform.
• Deep understanding of payment processing systems, PSP integrations, retry logic, and fraud detection techniques.
• Experience with global payment methods and checkout flows across web, mobile, and OTT platforms.
• Strong product instincts with the ability to balance conversion, risk, and long-term scalability.
• Comfort designing platform-level infrastructure that enables internal and third-party integrations.
• Proven ability to lead large, cross-functional initiatives and influence without direct authority.

Nice-to-haves

• Experience in subscription billing platforms (e.g., Recurly, Stripe, Braintree, Adyen, etc.)
• Familiarity with fraud scoring engines, behavioral analytics, and third-party risk vendors.
• Background working on monetization within a streaming service or mobile-first platform.
• Ability to tie payment performance to user outcomes like churn, LTV, and user trust.
• Experience with user education around payment failures or fraud recovery.

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Saving Account HSA program.
• Health care and dependent care FSA.
• 401(k) plan, with employer match.
• Employer paid commuter benefit.
• Support program for new parents.
• Pet insurance and some of our offices are pet friendly!