Principal Software Engineer - Digital Transformation & AI Customer Experience (US)

TD Bank-posted 4 days ago
$153,920 - $230,880/Yr
Full-time • Senior
Hybrid • New York, NY
Credit Intermediation and Related Activities
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We are seeking a visionary Principal Engineer to spearhead transformational initiatives across our digital banking ecosystem, leveraging cutting-edge AI technologies to revolutionize customer experience. This role combines deep technical expertise in full-stack development with advanced AI/ML knowledge to architect next-generation solutions spanning mobile, web, and mid-tier services.

  • Define and implement transformational patterns for modernizing legacy systems while maintaining business continuity
  • Design scalable architectures spanning mobile applications, web platforms, and mid-tier services with seamless integration geared towards AI utilization
  • Drive adoption of emerging technologies and architectural patterns that enhance scalability, performance, and maintainability
  • Establish comprehensive API-first design principles, including GraphQL, REST, and event-driven architectures
  • Architect and implement AI/ML solutions that enhance customer interactions across all digital touchpoints
  • Design intelligent personalization systems that adapt to customer behavior and preferences in real-time
  • Implement ML models for customer journey optimization, churn prediction, and proactive service delivery
  • Integrate conversational AI, chatbots, and voice interfaces to create intuitive customer interactions
  • Define mobile development strategies for AMCB Digital including native iOS/Android, and/or cross-platform implementations
  • Lead development of PWA capabilities that bridge mobile and web experiences
  • Implement advanced performance optimization techniques including lazy loading, caching strategies, and CDN optimization
  • Ensure seamless experiences across devices with adaptive UI/UX patterns
  • Architect scalable microservices ecosystems with proper service boundaries and communication patterns
  • Implement event streaming and messaging architectures for real-time data processing and customer engagement
  • Design robust data pipelines that support AI/ML model training and real-time inference
  • Establish enterprise integration patterns for seamless connectivity between systems
  • Research and prototype cutting-edge technologies including generative AI integration
  • Implement advanced analytics to understand and optimize customer behavior patterns
  • Design sophisticated experimentation platforms for continuous customer experience optimization
  • Establish MLOps practices for model deployment, monitoring, and continuous improvement
  • Undergraduate degree, Post Graduate degree or Technical Certificate
  • Strong academic background (e.g., computer science, engineering)
  • 15 years relevant experience
  • Graduate degree
  • 8+ years of experience in full-stack development with 3+ years in senior/principal engineering roles
  • Expert knowledge in multiple programming languages (Python, JavaScript/TypeScript, Java, Swift, Kotlin)
  • Advanced experience with AI/ML frameworks and cloud AI services
  • Strong background in web and mobile development
  • Modern web frameworks expertise (React, Vue.js, Angular, Node.js)
  • Advanced degree in Computer Science, Software Engineering, AI, or related field
  • Cloud certifications with focus on AI/ML services
  • Experience with real-time analytics and streaming platforms (Kafka, Spark)
  • Knowledge of design systems and component libraries
  • Experience with A/B testing platforms and experimentation frameworks
  • Understanding of accessibility standards and inclusive design
  • Experience in regulated industries or enterprise environments
  • Base salary and variable compensation/incentive awards
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development and reward and recognition programs
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