About the position
Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants and service providers) to facilitate fund transfers/disbursements to accounts around the world. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more. The Visa Direct market opportunity in LAC is estimated to be more than 5 Trillion of payment volume.
Responsibilities
- Monitor and analyze the performance of Visa Direct portfolios across LAC, identifying trends, growth opportunities, and areas for improvement.
- Collaborate with business development, product, and operations teams to drive Visa Direct usage and optimize client performance.
- Prepare and present detailed reports and dashboards to internal stakeholders, highlighting key metrics, market insights, and actionable recommendations.
- Provide subject matter expertise to clients on Visa Direct capabilities, compliance requirements, and best practices.
- Track and report on portfolio growth, activation rates, and transaction volumes, providing data-driven insights for portfolio optimization.
- Segment portfolio by client type, geography, and product usage to tailor engagement strategies and maximize portfolio value.
- Identify underperforming portfolios and design targeted action plans to increase client activation and engagement.
- Collaborate with risk and compliance teams to ensure portfolio activities meet all regulatory and security standards.
- Forecast future transaction volumes and revenue trends to aid strategic planning and budgeting.
- Gather and analyze client feedback to identify portfolio enhancement opportunities and inform product development.
- Manage portfolio health metrics, including client churn, transaction declines, and service-level adherence.
Requirements
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Nice-to-haves
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
- BA/BS required. Post Graduate degree strongly preferred.
- Minimum 4 years of experience with payments, or digital solutions.
- Excellent communication, storytelling and presentation skills necessary in Spanish and English.
- Expert level in Excel and advanced level in PowerPoint skills required.
- Communication skills are critical in this role both written and oral.
- Critical thinker, strong organization skills, ability to summarize findings from data.
- Ability to identify key strategic issues and to generate and deliver creative and innovative solutions.
- Detailed oriented, expected to ensure highest level of quality/rigor in market analysis.
- Strong team player, self-motivated and the ability to work independently.
- Curiosity about financial/payment industry and a desire to clarify open-ended areas of interest.
- Good understanding of the banking and payments landscape in the whole Latin America and Caribbean region.
- Knowledge of Visa, financial/payment industry, Fintech as well as P2P and funds disbursements market experience.
- Close affinity with scheme-based payments.
- Experience in working with API and ISO standard financial services systems.
- Experience with digital payments.
- Background in client services and operations.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
