Product Integration Manager

About the position

The Product Delivery team designs and deploys the systems, tools, and processes needed to migrate acquired customers to the Client platform; our goal is to accelerate the migration journey and provide an overall exceptional experience for our internal and external customers. As a member of the Product Delivery team, you'll play a key role in the execution phase of our current migration initiative, as well as stepping in to gather requirements and conduct impact analyses to build automation for upcoming initiatives.

Responsibilities

• Document end-to-end workflow for new or changing processes
• Engage SMEs to write requirements for enhancements and automation initiatives
• Assess how changes or challenges impact the program, work with stakeholders to align on and implement a solution
• Load customer data into migration tool
• Report bugs and work with development team to resolve
• Provide daily, timely support to internal stakeholders
• Lead collaborative program team meetings to drive progress
• Build strong relationships with business partners and stakeholders

Requirements

• 7+ years of relevant professional experience
• Experience documenting end-to-end processes, gathering/writing requirements, and conducting impact analyses
• Be a self-starter that thrives on asking thoughtful questions, connecting the dots, and becoming the resident expert on the processes you manage
• Excellent communication and time management
• Detail oriented