About the position
Ready to be a Titan? ServiceTitan has ambitions to become the “Operating System of the Trades”. We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product Manager with the 10x impact mindset and a track record of driving new product features from concept to successful launch, market adoption, and customer outcome realization. This is an integral role with the opportunity of making a huge impact for ServiceTitan contractors by enabling self-service to their customers as an extension of the great customer experience they already offer. Our contractors' customer base can range from commercial property managers to residential homeowners. Come join us in changing the lives of our contractors, and helping them achieve the extraordinary.
Responsibilities
- Own the product vision, strategy and roadmap for the Accounts Receivable experience
- Engage closely with our customers (and end-users) to understand their current processes and needs, translating those into product capabilities and requirements
- Collaborate with a cross-functional team of developers, designers, UX researchers, sales engineers, and other team members to deliver impactful customer experiences and outcomes
- Define and drive the success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans
- Plan future product iterations based on a combination of usage analysis, customer outcomes, sentiment, and qualitative feedback
- Be responsible for the product’s life cycle from concept to launch through value realization
Requirements
- 1-3 years experience, with at least 1 year in a product management role
- Strong organizational, written, and oral communication skills
- Strong analytical skills and making decisions based on data
- Proven ability to deliver on commitments and timelines
- Prior experience bringing SaaS B2B products from conception to launch
- Ability to thrive in a dynamic and globally distributed environment, and manage multiple competing priorities
- Experience with agile development methodologies like Scrum
- Prior experience developing customer portal software is a strong plus
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program, leadership training for Titans at all levels
- Great work is rewarded through Bonusly, peer-nominated awards, and more
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA, 401k match, and telehealth options including memberships to One Medical
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk
- Pet insurance, legal advisory services, financial planning tools, and more
