About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Our Broadband Product team is at the forefront of building the customer-facing products and experiences that drive our continued expansion into internet services for homes and businesses. This role will be responsible for developing and optimizing the platform that supports our new Fiber products and value-added services. To succeed, the Product Manager must bring strong product development and management skills, along with a solid background in leading end-to-end technical delivery. This includes accountability for platform stability, performance, and operational readiness in close collaboration with DevOps, Architecture, and Engineering teams. The Product Manager is a visionary, strategist, analyst, customer evangelist, respected execution leader, and professional relationship builder—all rolled into one dynamic role. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable and responsible for T-Mobile's internal and external products, platforms, services, and experiences—owning their development and delivery from conception to realization. At a high level, this means identifying the intersection of customer problems or unmet needs, technical feasibility, and business objectives. It also involves securing funding and leading a cross-functional team and key stakeholders to execute on that opportunity. The Product Manager is a true "jack-of-all-trades," leveraging deep customer empathy, strategic thinking, commercial acumen, analytical insight, and leadership skills to deliver delightful, differentiated products that fuel growth and improve customers' lives.
Responsibilities
- Own and drive product strategy and execution for moderately complex broadband platform products or features.
- Define and maintain the product roadmap, aligned with business goals and customer needs.
- Identify and validate opportunities through market research, customer feedback, and data-driven insights.
- Collaborate with stakeholders to define product requirements, priorities, and funding strategies.
- Conduct ROI, cost-benefit, and competitive analyses to inform decision-making.
- Partner with data scientists and analysts to uncover meaningful insights and innovation opportunities.
- Leverage voice-of-customer (VOC) insights to shape product direction and feature prioritization.
- Actively engage with customers to deepen empathy and uncover unmet needs.
- Foster a strong customer-first mindset across the product team and broader organization.
- Ensure all new features are tested and validated with real users before release.
- Translate product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
- Own and manage product backlog and priorities with our business and technology partners.
- Partner closely with DevOps, Architecture, and Systems Analysts to proactively monitor, address, and optimize platform stability, technical performance, and incident resolution.
- Collaborate with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Generate and maintain dashboards and reports that track product health and success metrics.
- Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
- Run beta and pilot programs with early-stage products and samples.
- Collaborate with advertising and public relations to promote product.
- Support sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
- Identify execution, operational, organizational issues that impede product success.
- Drive improvement plan to change or resolve issues (within sphere of influence).
Requirements
- Bachelor’s degree required.
- 4–7 years of relevant experience in product management in an Agile software development environment.
- 2-4 years of experience working in a technical capacity or collaborating deeply with platform engineering, DevOps, or system architecture teams.
Nice-to-haves
- Strong communicator and influencer across all levels of the organization.
- Understanding of performance metrics, monitoring tools, and reliability principles to ensure uptime and customer satisfaction.
- Deep understanding of Agile, Scrum, and technical project delivery.
- Proven ability to analyze product data and synthesize insights into action.
- Experience managing multiple workstreams and stakeholder priorities.
- Skilled in writing clear, concise product documentation and user stories.
- Proficient in Agile backlog/project management tools.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
