About the position
Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients. The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client’s financial lives. As a member of the End User Computing Services team, you will assist in the development, design, configuration, security, and implementation of desktop operating systems, hardware standards, and core applications.
Responsibilities
- Deliver key end-user services including productivity, collaboration, mobility, and security.
- Collaborate with customers to develop requirements while partnering with cross-functional technology teams to deliver solutions.
- Track key client and departmental goals, lead projects, and coordinate technical documentation for support teams.
- Mentor junior team members and assist with the product management lifecycle.
- Analyze and recommend integrations to enhance operations.
- Provide support for escalations as the SME for your products.
- Translate customer’s business requirements into technical/functional specification designs for implementation by engineers.
- Work closely with clients and technology management to assess business value and priority and integrate continuous service improvements.
- Evaluate new product opportunities, bringing forward POC/proposals and influence to expand our product features and solution footprint.
- Participate in sprint planning, daily stand ups, product demos, test phases, and retrospectives to ensure on time, high quality delivery.
- Work closely with engineering teams to ensure technical specifications and final products meet business requirements.
- Derive insights from data and help drive decision making.
- Develop user guides and user training materials.
Requirements
- 8-10 years of relevant work experience and a bachelor's degree or 5 years of relevant work experience with an Advanced Degree (e.g. Masters).
- Proficient in applying agile or other program management methodologies.
- Adept at building processes, managing products, and managing release schedules.
- Expertise working on large and deeply transformative projects.
- High level of comfort communicating effectively with customers and senior managers as well as working as part of a cross-functional project team.
- Demonstrated ability to quickly adapt to new technologies.
- Ability to self-manage and act with autonomy.
- Ability to provide mentorship and guidance to junior team members.
- Proven critical thinking and creative problem-solving skills.
Nice-to-haves
- Experience with VDI (Citrix, Microsoft, Azure, AWS).
- Experience with AI tools (Microsoft Copilot).
- Experience with Python and Reactive.
- Experience with data query and reporting tools such as SQL, Power BI.
- Strong product management and business transformation experience in deploying IT hardware and software.
- Functional knowledge of Cloud and On Prem operating environments, inclusive of dependent services required such as Networking infrastructure and MAC OS and Windows OS.
- Strong knowledge of agile development practices (especially Scrum and / or Kanban), methodologies and tools (e.g. Jira, Jira Align, Rally) and CI/CD, DevOps.
- Exceptional collaboration and partnership skills with the ability to work independently in a global environment and drive consensus in cross-functional teams.
- Self-motivated, results driven, with the ability to quickly establish clear, well thought out action plans and drive deliverables to completion under tight deadlines.
- Fast learner on both technical side and business side.
- Strategic thinker who can balance big picture strategy with detailed, flawless execution.
Benefits
- Comprehensive benefits.
- Educational initiatives.
- Special celebrations of our history, culture, and growth.
