About the position
You enjoy shaping the future of product innovation as a leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by building, and managing high-quality products that resonate with clients. As a Product Manager in Merchant Services Platform team, you are an integral part of the team that innovates new product offerings, grow the business and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Responsibilities
- Provide design and thought leadership within the team to develop solutions that align with business requirements, utilizing established integration patterns.
- Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.
- Identify optimal solutions that fulfill client needs and meet payment brand requirements for global processing.
- Collaborate with data modelers to create clear specifications for use by clients and delivery teams.
- Lead the testing of interface designs to ensure they meet objectives.
- Work closely with delivery teams to ensure specifications are implemented as intended.
- Establish metrics to evaluate the effectiveness of solutions.
- Monitor product performance through reports, dashboards, and periodic stakeholder reviews.
- Design product platforms with APIs, services, and data-driven insights that deliver world-class experiences across payments processing, with an emphasis on funding.
- Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.
- Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams.
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Product management experience, including strategy, market analysis, synthesis of client feedback, needs analysis, communication, reporting, performance monitoring/metrics, risk/compliance management.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Proven experience with Agile scaling frameworks and methodologies.
- Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.
- Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment.
- Prioritize the product backlog based on client demand, business cases, product KPIs, and strategic business goals.
- Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues.
- Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans.
Nice-to-haves
- Executive presence and impeccable communication skills - written and oral. Demonstrated prior experience working in a highly matrixed, complex organization.
- Experience in merchant acquiring and payments, including card present and card not present processing.
- Experience in complex integrations, transformations, and migrations supporting seamless client interactions.
- Experience delivering products in microservice, cloud frameworks.
