About the position
Celigo is seeking an experienced, dynamic Product Operations Manager to join our Product Operations team. At Celigo, Product Operations empowers product teams to build and deliver high-impact solutions by driving operational excellence, strategic alignment, and data-driven decision-making. Through scalable systems, transparency, and alignment with company objectives, we help create a high-performing, customer-centric product organization that delivers measurable business value. This role is ideal for a professional with a strong background in product or project management within a SaaS company, who thrives in a fast-paced, startup-feel environment. The ideal candidate is someone with a product mindset, hands-on experience with Jira system administration, and with exceptional project management skills.
Responsibilities
- Lead the development, implementation, roll-out, and enablement of new and existing processes and ways of working for Product and cross-functional teams.
- Identify opportunities for process improvements and implement changes to drive efficiency and effectiveness in product development and support of the product operating model.
- Develop new Jira workflows and system configurations, and ensure existing configurations align with team needs and product development practice.
- Partner with Jira administrators to optimize Jira for tracking and managing product development activities and processes, including creating and maintaining workflows, dashboards, and reporting tools.
- Facilitate collaboration between Product teams, Engineering, Marketing, and other teams to ensure cohesive execution of product strategies and initiatives.
- Manage cross-functional projects and communicate progress, risks, and dependencies to stakeholders.
- Create and maintain comprehensive documentation for product operations processes, best practices, and guidelines.
- Ensure that product and operational knowledge is effectively communicated and accessible to relevant teams.
- Provide training and support to team members on product management tools, processes, and best practices.
- Act as a point of contact for operational questions and issues, providing guidance and troubleshooting as needed.
Requirements
- Strong leadership skills.
- Excellent project management skills, with proven past experiences in driving complex projects to completion.
- At least 5+ years of relevant experience, as a Product Manager, Project/Program Manager, or Product Operations Manager, in an Enterprise SaaS product company.
- Solid hands-on experience in Jira system administration (in addition to Jira project administration).
- Deep knowledge of the PDLC, SDLC, and CICD.
- Experience working with product teams in a triad model.
- Excellent communication skills, with a talent for understanding how to articulate key information to a target audience.
- Comfortable speaking in front of a large audience.
- Technical understanding of SaaS products and web apps.
- Bachelor’s Degree in a technical field, or other field relevant to the role.
Nice-to-haves
- Experience with product analytics tools, like Pendo or Fullstory.
- Experience with BI tools like Domo or Thoughtspot.
- Integration and automation experience.
Benefits
- Competitive compensation.
- 3-weeks of vacation, wellness days, and holidays.
- Generous benefits package, including parental leave.
- Monthly tech stipend.
- Recognition opportunities.
